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- contact@planesouq.com
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We are open 24/7/365! Order anytime.
We ship to most countries worldwide. However, depending on which country you reside in, please bear in mind that certain customs, import duties and taxes may be payable, which are not covered by PLANE SOUQ.
We endeavor to dispatch you order as soon as we receive it. Orders are usually dispatched within 1-3 working days and you will receive an email as soon as your order has been dispatched. If you have any questions about your order, feel free to get in touch by emailing contact@planesouq.com
We carefully select aircraft skin sections which capture the true colours, graphics and brand for the airlines that they once flew for. In most cases they are cut from the aircraft’s tail sections.
No…each plane tag is unique and varies in terms of colour, texture and thickness, which bears witness to the aircraft’s enduring history and service. You may have scratches, blemishes or chipped paintwork on your tag, but this reflects the very age of the aircraft and we have done our best to preserve the true condition of the aircraft when it was retired.
Each tag is approximately 68mmx40mm (length x width), with a thickness of 1mm-3mm, ideal for a key ring!
All our BA tags are designed and cut in the UK, whereas our EK tags are designed and cut in the UAE.
For non EK items, we provide FREE UK shipping (via Royal Mail), which takes approximately 2-3 days. We also offer International shipping (tracked & non-tracked via Royal Mail), which takes 3-7 days depending on your location.
For our EK items a flat rate shipping charge will apply. For non UK deliveries, orders will be sent via courier with a tracking number.
All customs, import duties and taxies (if applicable) for international deliveries outside of the UK (including the UK Channel Islands) are to be paid by the customer upon delivery of the item.
As of the 1st July 2021, the EU now requires that VAT on sales not exceeding EUR150 to be collected at the point of sale (supply VAT), i.e. via the PLANE SOUQ website. For orders above EUR150, EU VAT can be collected upon import into the EU. To comply with this new regulation, PLANE SOUQ is in the process of registering for supply VAT with the EU authorities and until this registration is completed, unfortunately we can only process orders to the EU mainland which exceed EUR150 (GBP130).
Yes…absolutely! Depending on the size of your order we can create customized orders from upcycled aircraft parts, just email us at contact@planesouq.com
CHOKING HAZARD – NOT SUITABLE FOR CHILDREN
Our plane tags are NOT suitable for children of any age and can be considered as a choking hazard. This product contains original chemical-based aircraft paint, which may cause irritation. Keep out of mouth. Pet tags are not suitable for pets that chew their tags. In purchasing an item from PLANE SOUQ, we will not be held responsible/liable for any misuse of our products.
Customs Notes/Invoices
All items sold through PLANE SOUQ and that are requested for international delivery will be accompanied with a supporting customs invoice/note. The value listed on the customs invoice/note will be the same as the purchase price and cannot be adjusted. For international deliveries outside of the UK, it is the responsibility of the buyer to pay for all applicable customs, import duties and taxes upon receipt of their purchase. PLANE SOUQ is not responsible for any delivery delays due to customs.
Returns Policy
In the rare occasion that you are unhappy with your purchase from PLANE SOUQ, you have 15 calendar days to return an item from the date that you first received it. Bespoke orders are not eligible for returns.
To be eligible for a return, your item must be unused, unpacked (i.e. in the original packaging) and in the same condition that you received it. Please email PLANE SOUQ beforehand at contact@planesouq.com should you wish to return an item and we will provide you with a specific return address.
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will immediately initiate a refund to your credit card (or original method of payment) and you should receive a credit within a few days, subject to your card issuer’s policies. You will be responsible for all shipping costs when returning an item back to PLANE SOUQ.
